Terms of Service

1. Definitions

As used in these Terms of Service:

• “Service” means the CareExpertAI platform, including the web application, voice features, and all related functionality operated by MeetCaregivers.

• “MeetCaregivers,” “we,” “us,” or “our” refers to MeetCaregivers, Inc., a Delaware corporation, and the operator of the Service.

• “User,” “you,” or “your” refers to any individual who accesses or uses the Service.

• “Content” means any text, questions, feedback, or other information you submit to or through the Service.

• “AI Output” means any response generated by the Service’s AI models in response to your queries.

• “Third-Party AI Providers” means the AI engine providers whose services power the text response, voice processing, and transcription features of the Service.

2. Acceptance of Terms

CareExpertAI is a platform operated by MeetCaregivers, Inc. By accessing or using CareExpertAI, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use the Service. These Terms apply to all users, including family caregivers, professional caregivers, supervisors, and enterprise organizations. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

Acceptance of these Terms does not constitute a waiver of any statutory privacy rights you may have under applicable federal or state law, including but not limited to state wiretap/invasion-of-privacy statutes, federal electronic communications laws, and state consumer privacy laws applicable to your state of residence.

3. Description of Service

CareExpertAI is an AI-powered platform that provides evidence-based caregiving guidance and information. The Service offers:

• AI-generated responses to caregiving questions drawing on a curated clinical knowledge base

• Citations to authoritative medical and caregiving sources (CDC, NIH, AHA, peer-reviewed research)

• Triage recommendations to help assess urgency of care situations

• Voice-based interaction for hands-free caregiving support

• Conversation history and saved conversations for reference

The Service is intended to support caregivers in their work — it is not a clinical decision-making system. See Section 4 (Medical Disclaimer) for important limitations.

4. Medical Disclaimer

IMPORTANT: NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE

CareExpertAI is an informational and educational tool only. It does not provide medical advice, diagnosis, or treatment. The information provided through the Service — including AI-generated text, triage indicators, and source citations — is for general caregiving education and should not replace consultation with qualified healthcare professionals.

The Service is not a diagnostic tool. It does not determine whether you or a care recipient has a particular medical condition, does not guarantee the accuracy of any triage indicator, and does not recommend specific products, therapies, or providers. AI Output is never a substitute for the independent judgment of a licensed healthcare professional evaluating an actual patient.

You acknowledge and agree that:

• The Service does not establish a doctor-patient or any other healthcare provider-patient relationship between you and MeetCaregivers

• You must always consult with a licensed healthcare provider for medical advice, diagnosis, or treatment decisions

• AI-generated responses may contain errors, omissions, or information that does not apply to a specific individual’s circumstances. Do not act solely on AI Output for clinical decisions

• In case of a medical emergency, call 911 or your local emergency services immediately — do not rely on this Service in an emergency

• Triage recommendations provided by the Service are general guidance aids only and do not constitute clinical assessment

• You use the Service at your own risk and bear sole responsibility for decisions made based on information provided by the Service

5. User Accounts and Eligibility

To use the Service, you must:

• Be at least 18 years of age

• Provide accurate, current, and complete information during registration

• Maintain the security of your account credentials and not share them with others

• Enable multi-factor authentication (MFA) if prompted or offered

• Notify us immediately of any suspected unauthorized use of your account at info@careexpertai.com

• Accept responsibility for all activities that occur under your account

6. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any applicable laws or regulations

• Infringe on the intellectual property, privacy, or other rights of any person

• Submit false, misleading, or fraudulent information

• Transmit harmful, offensive, harassing, or inappropriate content

• Attempt to gain unauthorized access to the Service, its underlying systems, or other users’ accounts

• Use automated tools, bots, or scrapers to extract content or data from the Service

• Reverse engineer, decompile, or disassemble the Service, or attempt through any means — including probing the Service with queries designed to reveal its internal workings, or systematically extracting its outputs — to reconstruct, replicate, or train a competing system using the models, weights, or clinical knowledge base underlying the Service

• Resell, sublicense, or commercialize access to the Service without written authorization

• Interfere with or disrupt the Service’s operation or the servers or networks connected to it

• Use the Service to make autonomous clinical decisions for patients without independent professional clinical judgment

• Use the Service to submit identifying information about a child, or let a child use the Service directly, unless a parent or legal guardian has given permission first

7. Voice Feature Terms

When you use the voice feature of the Service, you acknowledge and agree that:

• Microphone Access: The voice feature requires access to your device’s microphone. You grant the Service permission to access your microphone when you initiate a voice session. You may revoke this permission through your browser settings at any time.

• Audio Transmission: Voice audio is not stored by MeetCaregivers. Voice mode audio is transmitted via an encrypted real-time connection directly to our voice processing provider and does not pass through our servers. Voice dictation audio (the microphone button within text chat) passes through our servers only transiently for transcription and is deleted immediately afterward. Both are subject to the applicable provider’s terms of use and privacy policy in addition to these Terms.

• Recording Laws: You are responsible for complying with any applicable laws regarding the recording or transmission of conversations in your jurisdiction, including two-party or all-party consent laws. Do not use the voice feature to record conversations involving other parties without their consent where required by law.

• Transcript Storage: The text transcript of voice interactions is stored in our encrypted database as part of your conversation history, subject to our Privacy Policy.

• Third-Party Dependency: Voice functionality depends on third-party services. We do not guarantee availability of voice features and are not liable for interruptions caused by third-party service outages.

8. Content You Submit

You retain ownership of any Content you submit through the Service. By submitting Content, you grant MeetCaregivers a limited, non-exclusive, worldwide license to store, process, and use your Content solely to provide and operate the Service. We do not use your Content to train AI models (see Privacy Policy).

You represent and warrant that: (a) you own or have the right to submit the Content; (b) the Content does not violate the rights of any third party; and (c) the Content complies with these Terms and all applicable laws.

Caregivers and family members often describe the health circumstances of a care recipient rather than themselves. If you submit Content describing another person’s health information, you represent that you have the authority to share that information for the purpose of receiving caregiving guidance, and you agree to avoid including identifying details (such as full names, addresses, or medical record numbers) beyond what is reasonably necessary to receive relevant guidance. See Section 12 (HIPAA and Protected Health Information) for additional detail.

9. Third-Party Services and AI Providers

The Service integrates third-party AI and infrastructure providers to deliver its features. By using the Service, you acknowledge that portions of your data and queries are processed by these third parties:

• AI Response Engine: Your text queries are processed by our AI response engine provider to generate caregiving guidance. Use of the Service constitutes acceptance of that provider’s usage policies as they apply to end users.

• Voice AI Provider: Voice audio and transcription functions are processed by our voice AI provider. Use of the voice feature constitutes acceptance of that provider’s terms of use.

• Cloud Infrastructure Provider: Authentication, database, and hosting services are provided by our enterprise cloud infrastructure provider.

MeetCaregivers is not responsible for the terms, practices, or availability of these third-party services. Links or references to third-party services do not constitute endorsement.

10. Intellectual Property Rights

The Service, including all content, features, functionality, software, design, and our curated clinical knowledge base, is owned by MeetCaregivers and protected by copyright, trademark, patent, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended personal or professional caregiving purposes.

AI Output generated by the Service is provided for your personal use. You may not reproduce, publish, or commercially exploit AI Output without our written consent. AI Output is not independently verified and should not be represented as authoritative medical content.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and describes the tracking technologies used on the Service and your choices regarding that information. By using the Service, you consent to our Privacy Policy and our use of field-level encrypted storage for your conversation data. We implement strong security practices to protect health-related data, including encryption, access controls, and audit logging. No system is completely secure.

We maintain internal information security practices covering access control, encryption and key management, and incident response, and we review these practices periodically as the Service evolves.

12. HIPAA and Protected Health Information

CareExpertAI is designed to support individual family caregivers and professional caregivers with general caregiving guidance, and in most cases is not used by, or on behalf of, a HIPAA “covered entity” or “business associate” as those terms are defined under the Health Insurance Portability and Accountability Act (“HIPAA”). Where that is the case, HIPAA does not, by itself, apply to your use of the Service.

Regardless of whether HIPAA applies to your particular use, we apply administrative, technical, and physical safeguards to protect health-related information submitted to the Service, consistent with Section 11 above and our Privacy Policy. We encourage you to avoid submitting more identifying detail than necessary when describing a care recipient’s health circumstances.

If you are using the Service on behalf of an enterprise organization, health plan, provider group, or other entity that is a HIPAA covered entity or business associate and that intends to transmit Protected Health Information (“PHI”) through the Service, please contact info@careexpertai.com before doing so. Use of the Service to transmit PHI on behalf of such an organization requires a separate, signed Business Associate Agreement with MeetCaregivers; absent such an agreement, PHI should not be submitted to the Service through an enterprise or institutional account.

13. No Unauthorized Tracking Representation

MeetCaregivers does not authorize, and prohibits, the collection of Service user data by any third party in a manner inconsistent with our Privacy Policy. Any data collection technology currently in use on the Service, and any historical use of such technology, is disclosed in the Privacy Policy. We do not represent or claim a general right to use user data beyond what is described there, and nothing in these Terms should be construed as granting such a right.

14. Marketing; Use of Aggregated and De-Identified Data

Marketing communications. MeetCaregivers may use information you provide (such as your email address or phone number) to send you marketing and promotional communications about our services, consistent with the notice, consent, and opt-out mechanisms described in our Privacy Policy and applicable law. You may opt out of marketing communications at any time using the unsubscribe or opt-out method provided in each communication.

Advertising. The Service may in the future display advertising, including from healthcare, pharmaceutical, medical device, or caregiving-related advertisers, as part of its business model. Any advertising will be identified as such and will not alter the Medical Disclaimer in Section 4 — AI Output remains independent of any advertiser’s influence, and paid placement does not constitute a clinical recommendation or endorsement by MeetCaregivers. Details on any advertising-related data use will be described in our Privacy Policy.

Service personalization and analytics. We may use information about how you use the Service — including features used and interactions with the platform — to operate, personalize, and improve the Service and our marketing, consistent with the tracking-technology disclosures in our Privacy Policy.

Aggregated and de-identified data. MeetCaregivers may create, use, analyze, and share aggregated or de-identified data — that is, data that has been processed so that it does not identify you or any other individual — for any business purpose, including research, reporting, product development, and marketing, without restriction under these Terms. We will not attempt to re-identify such data except as permitted by law.

Testimonials and feedback. If you submit a testimonial, review, or similar feedback intended for publication, you grant MeetCaregivers a non-exclusive, royalty-free right to use, edit for length or clarity, and publish it in our marketing materials, unless you tell us otherwise in writing.

Nothing in this section expands MeetCaregivers’ collection, use, or disclosure of your personal information beyond what is described in our Privacy Policy, and nothing in this section overrides the AI-training commitment in Section 8 above; it addresses aggregated/de-identified data and consented-to marketing use specifically.

15. Data Breach Notification

In the event of a security breach that affects your personal information, we will notify you as required by applicable federal and state data breach notification laws. Notification will be provided to the email address associated with your account. You are responsible for keeping your account email address current.

16. Consent to Electronic Communications

By using the Service, you agree that MeetCaregivers may communicate with you electronically — including by email, text message, voice interaction, or in-app notice — and you consent to electronic delivery of notices, disclosures, and other communications. You are responsible for keeping the contact information on your account current and for checking it regularly.

17. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR COMPLETENESS. MEETCAREGIVERS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY AI OUTPUT. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you in full.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEETCAREGIVERS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use the Service

• Any unauthorized access to or use of your data

• Any errors, inaccuracies, or omissions in the Service’s content or AI Output

• Any decisions made based on information or AI Output provided by the Service

• Any health outcomes or medical consequences

• Interruption or unavailability of voice features due to third-party service outages

In no event shall our total liability to you for all claims arising from use of the Service exceed the greater of (a) the amount you paid us in the 12 months prior to the claim, or (b) one hundred dollars ($100 USD). Some jurisdictions do not allow limitation of liability for certain damages, so this limitation may not apply to you in full.

19. Indemnification

You agree to indemnify, defend, and hold harmless MeetCaregivers and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party rights; or (d) any Content you submit through the Service.

20. Copyright and DMCA

We respect intellectual property rights. If you believe that material accessible through the Service infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent:

DMCA Agent: MeetCaregivers Legal Team — Email: info@careexpertai.com — Subject line: “DMCA Notice”

Your notice must include: identification of the copyrighted work claimed to be infringed; identification of the allegedly infringing material and its location on the Service; your contact information; a statement of good-faith belief; and your signature (physical or electronic).

21. Modifications to Service and Terms

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service at any time

• Update these Terms (we will provide notice of material changes as described below)

• Refuse service to anyone for any reason at our sole discretion

• Terminate or suspend accounts that violate these Terms

For material changes to these Terms, we will provide at least 14 days’ notice via email to your registered address and/or a prominent in-app notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

22. Termination

You may terminate your account at any time by contacting us at info@careexpertai.com. We may terminate or suspend your access immediately, without prior notice, for cause, including breach of these Terms. Upon termination, your right to use the Service will cease, and we may delete your account data in accordance with our Privacy Policy. Sections 4, 10, 12, 18, 19, 20, 23, and 24 survive termination.

23. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, except where mandatory consumer or privacy protection laws of a user’s home state require otherwise for residents of that jurisdiction.

Step 1 — Mandatory Mediation. Before initiating any lawsuit, arbitration, or other legal proceeding against MeetCaregivers arising out of or relating to these Terms or the Service, you agree to first send a written notice describing the dispute to info@careexpertai.com, including your name, the email address associated with your account (if any), a description of the dispute, and the relief sought. The parties will then attempt to resolve the dispute through non-binding mediation, to be held in Massachusetts (or remotely, at MeetCaregivers’ option), before a mutually agreed mediator. Each party will bear its own costs of mediation unless otherwise agreed.

Step 2 — Binding Arbitration. If the dispute is not resolved through mediation within 45 days of a written mediation request, the dispute will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its consumer arbitration rules then in effect, rather than in court, except as set out below. The arbitration will be seated in Massachusetts, conducted by a single arbitrator, and MeetCaregivers will pay the arbitrator’s and administrative fees for claims under $10,000 brought by an individual user, and for any additional fees the arbitrator determines are necessary to prevent arbitration from being cost-prohibitive compared to litigation, unless the arbitrator finds the claim frivolous or in bad faith. The arbitrator’s decision will be final and binding, subject only to the limited review permitted under the Federal Arbitration Act.

Class Action Waiver. You and MeetCaregivers each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.

Mass Filing Procedures. If 25 or more similar arbitration demands against MeetCaregivers, asserting substantially the same facts or claims and filed by or with the coordination of the same law firm or organization, are submitted within a reasonably close period of time (a “Mass Filing”), the parties agree those demands will be administered and resolved in sequential batches of 25, with one arbitrator assigned per batch, rather than simultaneously. No demand within a Mass Filing will be filed, processed, or adjudicated until the prior batch has been resolved. This provision is intended to allow for orderly, efficient resolution of a large number of similar claims and does not waive any party’s right to individual arbitration under this section.

Carve-Outs. Either party may bring an individual claim in small claims court instead of arbitration if it qualifies. Either party may also seek temporary or preliminary injunctive relief in court to prevent irreparable harm (for example, relating to misuse of the Service or intellectual property) while an arbitration is pending.

Right to Opt Out. If you are a newly registered user, you may opt out of this arbitration agreement by sending written notice to info@careexpertai.com within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms, including the mediation and venue provisions below.

Venue (if arbitration is unavailable or opted out of). Except where prohibited by mandatory consumer protection law applicable to your state of residence, any lawsuit arising out of or relating to these Terms or the Service must be brought exclusively in the state or federal courts located in Massachusetts, and you consent to the personal jurisdiction of those courts.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for claims involving intellectual property or unauthorized access to the Service.

24. General Provisions

Severability. If a court finds any provision of these Terms other than Section 23 (Governing Law and Dispute Resolution) to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect. If any part of Section 23’s class action waiver is found unenforceable, the entirety of Section 23 is void, and disputes will instead proceed in court as described in the Venue provision.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and MeetCaregivers regarding the Service and supersede all prior agreements and understandings.

No Waiver. Choosing not to enforce any part of these Terms on a given occasion does not give up our right to enforce it later, nor does it waive any other provision.

Assignment. Your rights under these Terms are personal to you and may not be assigned, delegated, or transferred to any third party without our express written consent. MeetCaregivers may transfer its rights and obligations to an affiliate or successor entity in connection with a corporate transaction, with notice to you.

Affiliates. MeetCaregivers, Inc.’s parent, subsidiaries, and affiliated entities are third-party beneficiaries of these Terms and may enforce them directly.

Relationships of the Parties. Nothing in these Terms makes either party the partner, joint venturer, or agent of the other.

Notices. Legal notices to MeetCaregivers must be sent to info@careexpertai.com. We will send notices to you at the email address associated with your account.

Force Majeure. We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including natural disasters, power outages, internet failures, or government actions.

25. Contact Information

If you have questions about these Terms, please contact us:

MeetCaregivers, Inc.

Email: info@careexpertai.com

Mail: 320 Nevada Street, Suite 301, Newton, MA 02460

By clicking “Create Account” or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.